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Frequently Asked Questions

Frequently Asked Questions

【Access / Parking】
Can I walk from the station?
It's a 10-minute walk from Hakone-Yumoto Station, but we recommend taking a taxi because there's a steep slope along the way.For taxis, it i…Continue reading
【Meals / Restaurants / Bars】
Can I order special dishes?
Meals will be served in kaiseki style, making use of seasonal ingredients.Special orders are also available, so please contact us.However, d…Continue reading
【Bathing / Baths】
What are the bathrooms in the guest rooms like?
The hot spring water is also drawn from the source into the baths in the guest rooms, allowing you to enjoy the hot springs to your heart's …Continue reading
【Meals / Restaurants / Bars】
If I have allergies, can I change my meal plan?
Yes, available.Please contact us by phone in advance.Please tell us in detail what foods you cannot eat.We will do our best to meet your req…Continue reading
【Hotel / Guest rooms】
Can I use the Internet in the rooms?
I am sorry.Internet access is currently not available in the rooms.
【Others】
Can I store my luggage?
It can be stored.If you arrive early, we will store your luggage for you.
【Access / Parking】
Is there a parking lot? Is there a fee?
There is parking for approximately 10 cars.It can be used for free.
【Others】
Are massages available?
Massages can be arranged upon request, upon requesting the desired time and number of people.However, depending on the day of your visit, th…Continue reading
【Others】
Can I send my luggage first?
Please include your name and the date of your stay.We will take responsibility for your belongings.
【Others】
Can I send parcels from the inn?
TA-Q-Bin (delivery service) is available.
【Hotel / Guest rooms】
Can I bring my pet with me?
Unfortunately, this is not available.
【Use with children】
Do you have yukata for children?
Yukata robes for children are available.